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Returns and Exchanges

Checking your product

Within 7 days after the items arrive, please check them for damage/defects and whether or not they are the correct items.
We do our best to guarantee the quality and shipping of our products, but in the case of a damaged item or the delivery of an incorrect item, we want to handle returns and exchanges quickly.
*If an item cannot be exchanged, it will be processed as a return.

Conditions for returns and exchanges

The following conditions must be met to return or exchange an item.
・The item in question was delivered within the past 7 days 
・The item is unused
・All accessories, warranties, and boxes included with the item are still there
・The item isn’t marked “non-returnable”

We cannot accept returns or exchanges in the following cases.
・More than 8 days have passed since the item was delivered
・The item has been used
・The item has been mended or washed
・Items we were not contacted about in advance
・Items such as underwear and other hygiene products that come into contact with the skin where the items are clearly labeled as “non-returnable” on the product page
・Products missing their accessories, warranties, boxes, etc.
・Items that acquired odors or are dirty due to the customer, and items that are damaged
・Made-to-order items
・Items purchased somewhere besides the SEILIN ONLINE SHOP

Process for returns

If you are a registered member, please complete the process while logged in.

Please select "Inquiry about item returns" from the inquiry form and enter your
・Order ID
・Item to be returned (product code, color, size)
・Reason for the return
and then send the inquiry.
After confirming the inquiry content, we will contact you regarding the process.

Exchanges

If you are a registered member, please complete the process while logged in.

Please select "Inquiry about item exchanges" from the inquiry form and enter your
・Order ID
・Item you want to exchange (product code, color, size)
*Items with different prices cannot be accepted.
・Reason for the exchange
and then send the inquiry.
After confirming the inquiry content, we will contact you regarding the process.

Return shipping

We don’t mind which shipping service you use.
However, please send the items in a way that leaves you a copy of the shipping receipt. Hold on to this receipt until the process is completed.
*Please note that we are not responsible for any accidents such as loss or incorrect delivery during shipping.

If the return is based on a customer’s circumstances, the return shipping fee (and reshipping fee in the case of an exchange) will be borne by the customer.
If the issue was our fault due to a defective item, we will cover the return shipping fee (and reshipping fee in the case of an exchange).

Process for refunds

●When paying by credit card
We will cancel the credit card payment.
*Due to the billing cycle cutoff date of credit card companies, the cancellation may not be processed until the following month. To check on the exact date of the refund, please check with your credit card company.

● Cash on delivery
We will send a refund to the bank account you designate, which will take around 2 weeks.

● GMO deferred payment
Processing depends on the details and circumstances of the returned item, so we will answer when such a request has been made.

● Amazon Pay
We will cancel the Amazon Pay payment.