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Information about SEILIN & Co. Member Services
Information on Seilin & Co. Member Service

It is a convenient and advantageous service that can be used at both SEILIN ONLINE SHOP and target directly managed stores.

H R M
Points earned (percentage of purchase price) 5% 3% 1%
Annual purchase amount 500,000 yen or more 100,000 yen or more Less than 100,000 yen
Receive newsletters
Invitations to Seilin & Co. member-only sales
Increased point campaigns
Original jeans repair service
Invitations to special sales -
Special perks (free calendar, invitations to events) - -
  • H
    Points earned (percentage of purchase price)
    5%
    Annual purchase amount
    500,000 yen or more
    Receive newsletters
    Invitations to Seilin & Co. member-only sales
    Increased point campaigns
    Original jeans repair service
    Invitations to special sales
    Special perks (free calendar, invitations to events)
  • R
    Points earned (percentage of purchase price)
    3%
    Annual purchase amount
    100,000 yen or more
    Receive newsletters
    Invitations to Seilin & Co. member-only sales
    Increased point campaigns
    Original jeans repair service
    Invitations to special sales
    Special perks (free calendar, invitations to events)
    -
  • M
    Points earned (percentage of purchase price)
    1%
    Annual purchase amount
    Less than 100,000 yen
    Receive newsletters
    Invitations to Seilin & Co. member-only sales
    Increased point campaigns
    Original jeans repair service
    Invitations to special sales
    -
    Special perks (free calendar, invitations to events)
    -
  1. Annual membership ranks for a given year are determined by the total amount purchased during the previous year. Points earned and services available depend on the rank.
    *Membership ranks change yearly based on the amount purchased during the previous year. For details, please refer to the membership contract.
  2. The annual purchase amount is defined as the amount (excluding tax) purchased from January 1 to December 31 within a given year. Member ranks are updated once a year in February. *When making a purchase on the SEILIN ONLINE SHOP, orders shipped by December 31 will be counted in the rank calculations for the following year. Depending on the timing of orders placed near the end of the year, the purchase amount of some orders might not be counted in the calculations.
    *Purchase amounts for sale items will also be counted.
  3. Sale items are not eligible for points.

Member BenefitsMember registration

1
You can collect and use Points stores and online shops!

One point will be given per 100 yen spent on a purchase.
*Sale items and items purchased at special venues might not be eligible.

Points can be used to make purchases at eligible stores and on the SEILIN ONLINE SHOP at the rate of 1 point = 1 yen.

To promote environmentally-friendly practices, customers who forgo receiving a paper bag when shopping at our directly managed stores will receive points in exchange.

Sharing Points between stores and online shops

Points can now be shared between stores and the online shop

If you show your mobile membership card from your mobile phone or smartphone,
Points can be awarded and used at the target directly managed stores.
Points cannot be used if membership registration has not been completed.

2
Invite to events and sales!

Members will be invited to special members-only discount sales.
Other members-only events are also being planned, so be sure to join.

3
Repair and hemming services are available!

Since we want you to get the longest life possible out of our original branded jeans that you purchased from us in the past, we will repair them if they get damaged for free.

Please note the following conditions for using the repair service.

  •  Please bring the jeans you want to mend to an eligible store.
  • ​ The repairing service at Seilin & Co. will repair jeans to the best of their abilities.
    As such, there might be situations when an item can’t be mended as desired.
    In addition, if it is determined that a pair of jeans is too damaged, a request for mending may be refused.
  • ​ Fasteners (zippers, buttons, etc.) cannot be replaced with the repair service.
  • ​ To avoid complications, please wash the item before you bring it in for repair. Unwashed items may be refused.
  •  It may take up to 3 months to finish mending the item.
  • The person repairing your item may contact you regarding the repair.

4
Repairs are available!

About fees
・Please refer to the price list below.
・Members can enjoy free admission or receive discounts depending on their rank.

Our hemming service offers a variety of finishing methods to choose from, as described below.

Please note that the following conditions and precautions apply to using our hemming service.

  • ・If you would like to have the hemming of an item purchased in store shortened, please take it to a participating directly managed store or ELUXE JAPAN.
    We sincerely apologize, but SEILIN ONLINE SHOP is unable to handle this request.
  • ・Please note that for products purchased at the SEILIN ONLINE SHOP, the customer will be responsible for the round-trip shipping costs.
  • ・We cannot accept returns or exchanges for products that have been hemmed.
    Before requesting hemming, please check the color, size, etc. of the item you received.
  • *Hemming service is only available for products purchased from Seilin & Co.
    We may check your purchase history via your member service My Page, etc.
  • Depending on the condition of the product you bring in, we may refuse your request if we determine that we are unable to accommodate your request.
  • ・We will inform you of the pick-up date and time at the reception.
To prevent misunderstandings regarding the details of your requested renovation
For any inquiries regarding the "repairs and renovations" shown in the diagram above, please contact DELUXE JAPAN directly.
Service Coverage
  • This offer is available to anyone, including non-members.
  • ・Customers who sign up for Seilin & Co. membership service will receive a discount. (This also applies to those who become members on the day.)
Eligible products
  • - Products purchased at our directly managed stores on the same day.
  • - Products that you have purchased in the past and are known to be Seilin & Co. original products.
  • ・For products other than Seilin & Co. original products, one of the following confirmations will be required.

Please present proof of purchase (receipt, online purchase details).
Whether or not Seilin & Co., Ltd. has a quality label.
*We may be able to accept alterations for products other than those listed above depending on the content of the repairs, so please contact us for more information.

About delivery
  • ・We will inform you of the pick-up date and time at the reception.
  • ・We cannot hand over the item to customers who do not have the receipt, so please keep the receipt on hand.
About the finish
  • -As it depends on Material and condition, the finished product may not always turn out as you imagined.
    Please note that we will not be able to provide refunds in this case.
Other notes
  • ・We may not be able to accept your return depending on the condition of the product.
  • - We cannot accept returns or exchanges for products that have been altered.
  • - When picking up the item, please be sure to check the condition of the item.

5
Deliver a great e-mail newsletter!

We will send members newsletters with exclusive deals and more.

6
Full of useful functions such as My Page!

You can check the number of points earned, display your mobile membership card (required to use points at our directly managed stores), and check your purchase history at those stores and the SEILIN ONLINE SHOP.

Also, on the SEILIN ONLINE SHOP, you can favorite items and set delivery addresses other than your own residence.

<Caution> Membership benefits can only be used by customers who have completed membership registration.
Membership benefits other than earning Points cannot be used until membership registration is completed.
If you have not completed membership registration, your Points will expire 31 days after purchase.

Registration ProcessType of membership card

・ My page of SEILIN ONLINE SHOP

After registering as a member, log in to My Page of SEILIN ONLINE SHOP and your mobile membership card will be displayed.

・ SEILIN app

"SEILIN" app, Ltd. Seilin & Co. not only available as a membership card at the subject directly operated stores, the latest announcements and is shopping is able conveniently available apps in the online shop.

DOWNLOAD

Registration ProcessRegistration Process

Membership registration is required in order to share points between eligible stores and the online shop.

■ To non-members

■ To non-members

① Enter customer information
① Enter customer information

Enter the necessary information in the registration form and click the "Confirm" button.

  •  An email address is required for logging in.
    When logging in with a mobile device email address,
    please enable the reception of emails from the domains hrm.co.jp, hrm-eshop.cp.jp and hrm-eshop.com that contain links.
  •  If you are blocking designated domains or using spam filters with your mobile phone email address, please see “About Mail Services” in the User Guide.
② Confirm contents
② Confirm contents

Check the information you entered and click the "Register" button.

③ New member registration completed
③ New member registration completed

The registration completion screen will be displayed and you will receive a registration confirmation email.
Once you complete the membership registration, you will be able to use the points earned at eligible stores and at the SEILIN ONLINE SHOP and use your profile page.