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Payment
Payment Methods
For payment methods, you can use "credit card", "cash on delivery", "GMO payment after delivery", "amazon pay", "PayPay", and "PayPal".
However, once an order has been confirmed, it is not possible to change the order method.
Paying by credit card
We accept VISA, MASTER, JCB, USA Express and Diners.
You can choose to pay in full, in installments, or in revolving payments.
*Regarding the number of payments, depending on your contract details and some cards, you may not be able to use installment payments.
* Withdrawals are subject to the membership terms and conditions of each credit card. Please contact your card issuer for details.
(Regarding the use of credit cards with debit function and prepaid cards issued by credit card companies)
When you pay with this card, the amount will be debited from your deposit account once your order has been confirmed and your card has been verified.
Due to the nature of the card, there is a possibility that temporary double withdrawals may occur. Also, it may take some time for refunds to be completed in the case of cancellations or returns, so please refrain from using these cards.
Cash on delivery
When you receive the item, please pay for the order in cash to the shipping service (Sagawa Express).
*Credit cards cannot be used to pay.
* If a single order exceeds 300,000 yen, cash on delivery cannot be used.
*The delivery fee for cash on delivery is 330 yen (tax included).
GMO deferred payment
GMO Pay Later is a payment method where you pay after the product arrives. After the product is shipped, we will send you a payment slip separately from the product, so you can pay at your nearest convenience store, bank, or LINE Pay.
*In the case of bank transfer, the transfer fee will also be borne by the customer. In addition, the transfer account number will be different for each transaction, so please check the account number listed on the invoice.
Payment deadline Please pay within 14 days of invoice issuance. The payment deadline is also stated on the invoice.
From December 1, 2024 onwards,
If you exceed the payment deadline, a collection administrative fee may be charged for each order.
Collection handling fee
・If the payment deadline is exceeded, 297 yen (tax included) will be added each time an invoice is issued.
・Up to 3 times, total of 891 yen (tax included)
Deferred payment fee: 355 yen (tax included)
●Caution
・If you are a minor, please obtain consent from your legal guardian to use the service.
・You will be subject to an examination before use. Depending on the results of the examination, you may not be able to use "GMO Pay Later." In that case, we ask that you change to a different payment method.
・"GMO Payment After Delivery" is a service provided by GMO Payment Services, Inc. We provide personal information to GMO Payment Services, Inc. within the scope of the service and transfer payment claims. Notes and, Privacy Policy Please agree to the above before using the GMO Payment After Delivery service.
・The maximum usage limit for GMO Pay Later is 55,000 yen (tax included) in total.
・If the delivery address is a "delivery company pick-up" or "post office pick-up" or if the delivery address is a temporary location such as a "school", "hospital" or "hotel", you cannot use GMO Pay Later. You cannot use the product forwarding service either.
*This service is available if the delivery address is a workplace, so please enter "workplace" after the address.
*This can be used if the gift delivery address is a temporary address.
Click here for details
Amazon Pay
This is a service that allows you to make payments using the address and credit card information registered with Amazon.
HRM members can also use this as a payment method.
If you wish to make a purchase without registering as a member, please select Amazon Pay from the login screen and proceed to the payment process.
●Caution
*To use HRM membership services (Points etc.), you must log in with your HRM membership information.
*If you log in with your Amazon account, you will not be able to select any payment method other than Amazon Pay.
*Amazon Points will not be awarded.
*Once you place an order using your Amazon account, you cannot change the shipping address or payment method.
Click here for details
PayPay
This is a service that allows you to make payments using the PayPay app, register your bank account, credit card, etc., and use just your smartphone.
Select PayPay from the payment screen and proceed to the payment process.
When making a payment, the PayPay app will be activated temporarily, and once payment is complete, you will be automatically redirected to the order completion page of the ONLINE SHOP.
Click here for the user guide
・You will be automatically redirected to the order completion page from the payment completion screen in the PayPay app in about 3 seconds, so please wait.
・Please note that if you leave the screen midway, the transaction settlement will not be completed.
●Caution
・Please note that if you use PayPay payment, partial cancellations are not possible.
・About provisional deduction
The amount is provisionally deducted at the time of purchase, and the final payment is made when the product is shipped.
Your balance will be provisionally deducted from your account when payment is accepted, including for pre-orders, and will be blocked until payment is confirmed or cancelled.
The block period is up to 90 days.
- The history of your payment from acceptance to completion will be displayed in the transaction history of the PayPay app.
- Please note that if you perform any operations such as opening another browser during payment processing, an error will occur and the payment will not be completed normally.
・Payment cannot be made in the following cases, so please check.
・PayPay balance is insufficient
・PayPay Points are set to "save"
・Your own usage limit has been reached
・If you still get an error after trying the above steps, we recommend that you try a different payment method.
・Please also try the following:
・Upgrade the OS of your device
・Restart your device
・PayPay app update
・Reinstall the PayPay app
- Close any apps running in the background, free up memory, and then restart the PayPay app.
- Turn off Wi-Fi and log in to the online store again
Click here for details
PayPal
PayPal is a payment service used all over the world.
If you register with PayPal, you can make a payment without entering your credit card information at the time of payment, so you can make a safe and easy payment.
For more PayPal information here You can check from
For inquiries regarding PayPal, please contact: here please use.
A PayPal account is required to pay with PayPal when placing an order.
If you choose PayPal as your payment method, you will need to approve it on the PayPal site.
●Caution
* If your PayPal account balance is insufficient, you may need to re-approve on the PayPal site.
* When making a payment with a bank account of 100,000 yen or more through PayPal, it is necessary to verify your identity with PayPal in advance.
About the confirmation method of identity verification Paypal Identity Verification Procedure Please refer to the.
* PayPal payment is also available for guest purchases.
App Coupons
[User Guide]
Tap the "Membership Card" icon on the app
You can check the coupons you can use on your My Page.
*Please check while logged in to the SEILIN ONLINE SHOP app.
●Procedure for using coupons
① Tap "Coupon" from the menu bar at the top of your My Page.
② Tap the coupon (for SEILIN ONLINE SHOP only) displayed in the "Coupon List"
③ Tap "Copy coupon code"
④ On the order confirmation screen, tap "Change" on the coupon in the payment information section.
⑤Paste the coupon code you copied in ③
⑥Check that the coupon discount amount is reflected on the order confirmation screen.
⑦Order completed
8. After completing your order, tap the "Use" button on the coupon screen on the app.
If you accidentally tap the "Use" button in step ⑧ without performing steps ① to ⑥
Even if you accidentally tap the "Use" button first,
The coupon can be used as long as it is within the validity period.
While logged in to the SEILIN ONLINE SHOP app,
① Tap "Coupon" from the menu bar at the top of your My Page.
② Tap the used coupon displayed in "Coupon History"
③ Tap "Copy coupon code"
④ On the order confirmation screen, tap "Change" on the coupon in the payment information section.
⑤Paste the coupon code you copied in ③
⑥Check that the coupon discount amount is reflected on the order confirmation screen.
⑦Order completed
Receipts
●Credit card/AmazonPay/PayPay/PayPal
Only members (who are logged in) can print a receipt after the product shipping process has been completed from the purchase history on "My Page".
*The recipient's name will be the name you entered when placing your order, and the notes will be left blank, so if you wish to change the recipient's name or notes, you can only make changes to the first issue.
*Please note that we cannot change the recipient's name or notes after the receipt has been issued, so if you wish to make any changes, please contact us via the inquiry form.
Cash on delivery
A receipt will be issued by Sagawa Express when the product is delivered.
If you would like a separate receipt from our company, it will be exchanged for a receipt issued by Sagawa Express.
After receiving the product, please mail the receipt issued by Sagawa Express and the return envelope to us.
We apologize for the inconvenience, but please note that the cost of round-trip postage will be borne by the customer.
Once we receive your package, we will issue a receipt with the address you requested and mail it to you.
●GMO Pay Later
Please use the "transfer slip" from a convenience store, post office, or bank as a receipt.
If you would like a separate receipt from our company, it will be required to exchange it for the above receipt.
After receiving the product, please mail the receipt and the reply envelope to us.
We apologize for the inconvenience, but please note that the cost of round-trip postage will be borne by the customer.
Once we receive your package, we will issue a receipt with the address you requested and mail it to you.
Issuance procedure
The receipt can be displayed by clicking the "Issue" button in the receipt printing section of the purchase history on "My Page".
You can print out a receipt by clicking "Print" at the top of the screen.
*Receipts can be issued any number of times from the purchase history details. However, receipts issued from the second time onwards will be marked as "reissued."
Receipts cannot be printed using the SEILIN OFFICIAL APP.
Please write "To: ○○○○/Note: ○○○○, receipt requested" and The information desk Please contact us at
We will send you an email with a PDF file attached at a later date, or send it to you by mail if you prefer.
When ordering as a guest or member (not logged in),
Please write "Name: ○○○○/Note: ○○○○ Receipt requested" in the comments section.
Once the product has been shipped, we will issue a receipt and send it to you by email as a PDF file, or by mail if you prefer.