Estimated delivery date

If the ordered product is in stock, it will be shipped within 3 business days. *We also ship on Saturdays, Sundays, and holidays.
Depending on the region, it will be delivered in about 1 to 2 days after shipment.
Please note that there may be delays in delivery due to unforeseen circumstances, but we will contact you via your registered email address or phone.
*Some areas, such as remote islands, cannot be delivered.
It may take up to 2 weeks to deliver the products ordered from the store, as it takes time to secure the inventory. We will contact you as soon as we can secure the stock.
For reserved products, made-to-made-to-order items, and custom products, the shipping time is set separately. Please check the product information.

Specifying the delivery date

You can specify the delivery date and time within 5 business days to 10 days from the order date.
When ordering, there is an input form for specifying the delivery date and time, so please enter the desired date and time.
Please note that we may not be able to accept your request for certain reasons, but we will contact you via your registered email address or phone number.
* It is not possible to specify the delivery date for reserved products, made-to-made-to-order items, custom products, and ordered products.
*If there is no specification, it will be delivered in the shortest possible time.

Specifying the delivery address

It is also possible to deliver to a place other than your home, such as your place of work.
*Only customers who pay by credit card/amazonpay/PayPay/PayPal can select "delivery box".
To add a shipping address, please access "My Page" after registering as a member and go to the "New Address Book Registration" page.
*Some areas, such as overseas and remote islands, cannot be delivered.

Shipping services

Sagawa Express delivers our orders.
Please note that other shipping services cannot be used.

Checking a package’s delivery status

You can check your package’s delivery status by entering the tracking code provided in the shipping confirmation email on to Sagawa Express’ website.

Missed deliveries

If you are not at home when a delivery is attempted, a missed delivery slip will be left, so please contact Sagawa Express to receive your order.

In addition, if the cases below occur for a cash-on-delivery order, any return postage fees will be charged to the customer .
・When the product is returned to our company due to a refusal of acceptance or long absence
・If the customer fails to receive the order for any other reason 
・If the storage period of the shipping service is exceeded and the package is still not picked up

*If you refuse to pay or there is a malicious case, we may file a damage report with the police.

International orders and shipping

Orders from outside Japan can be accepted through World Shopping.
Please see here for how to use overseas shipping.
Learn more about World Shopping.