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About Orders

Shipping charges

550 yen nationwide (tax included)
* If the total amount of the ordered products is 10,000 yen (including tax) or more, the shipping fee is free.
* Pre-order items, made-to-made-to-order items, customized items, and back-ordered items are billed separately, so a shipping fee is required for each payment. If the total amount for each payment is 10,000 yen (including tax) or more, the shipping fee will be free.

Credit card processing fees

There is no processing fee for using a credit card.

Cash on delivery fee

Cash-on-delivery fee will be uniformly 330 yen (tax included).
*Pre-order items and ordered items will be charged separately and shipped separately, so a cash-on-delivery fee will be required for each delivery.
*Cash on delivery payment is not available for made-to-made-to-order items and custom products.

How to confirm your order

When you complete your order, please check the details in the "Order Completion Email" that will be sent to the email address you entered.
You can also check the details of your previous orders from "Purchase History" on "My Page".
Purchase history here

Addition / change of order

We cannot accept additions or changes to the confirmed order details.
Shipping and handling charges will apply for each order.
Please cancel your order or consider a new order upon request.

Cancelling an order

Only members can cancel orders that have been placed via "My Page" and are now marked as [Order Completed].
Orders that are being prepared for shipment cannot be cancelled.
* This service is not available to non-members or those who are not logged in.

Due to the system, it is not possible to cancel just one item in an order containing multiple items.
We apologize for the inconvenience, but please cancel your entire order and place a new order for the products you want.

*The canceled item may be ordered by another customer first.

However, please note that there are some products that cannot be canceled due to customer reasons, such as "Backorder", "pre-made-to-order items" and "custom products".

Gift wrapping

We provide free gift wrapping using gauze fabric.
We can package multiple items together upon request.
Paper carrier bags are available for gift wrapping.
We will include paper carrier bags according to the number of packages in the wrapping group you selected when placing your order.
However, there may be cases where we are unable to wrap large items.
If gift-giving is not possible, this will be stated in the notes on the product page, so please check.
Please note that the only sticker on the packaging will be "Thank you."

Gift wrapping image

About reserved products, made-to-made-to-order items, and custom products

SEILIN ONLINE SHOP may handle reserved products, made-to-made-to-order items, and custom products.
Please note that these products cannot be canceled or returned after the order has been placed.

The customer's circumstances are as follows.
The image of the product is different, the size does not fit, the wrong order, etc.

In addition, even if the delivered product is defective, we may not be able to exchange it due to the stock status of the product, so please be forewarned.

There are restrictions on payment methods depending on the content of the order.

Back-order products

At the SEILIN ONLINE SHOP, you can order products by mail order.

If the item is in stock at our directly managed store or in our warehouse, you can place an order.
Please note that some items may not be available for order even if they are in stock at our directly managed stores or warehouse.
We burn incense in our directly managed stores, so please be aware that some items may have a smell, especially those that have been displayed in the store.

For backorders, we are only able to accept one item per order as the arrival date of the product is uncertain.
Please note that this item cannot be shipped together with other items.
If you would like to order multiple items, please place an order for each item separately.

If an item you have ordered is not available, your order will be cancelled and you will be notified by email.
Please note that if the product is restocked after a back-order is canceled, it may be sold as normal.


Please note that orders for back-ordered items cannot be canceled due to customer convenience.

Customer convenience is as follows:
The product is different from what I expected, the size doesn't fit, I made a mistake with my order, etc.
Here is an estimate of how many days it will take to deliver