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About Orders

Shipping charges

全国一律550円(税込)
※ ご注文商品の合計金額が10,000円(税込)以上の場合、送料は無料となります。
※ 予約商品、受注生産商品、取寄せ商品は別決済となりますので、決済ごとに配送料が必要となります。決済ごとに合計金額が10,000円(税込)以上になれば送料は無料となります。

Credit card processing fees

There is no processing fee for using a credit card.

Cash on delivery fee

代引き手数料は一律330円(税込)となります。
※ 予約商品、受注生産商品、取寄せ商品は別決済・別配送となりますので、配送ごとに代引き手数料が必要となります

How to confirm your order

After placing an order, an “Order Confirmation Email” will be sent to your registered email address.
You can also view details for previous orders via the “Order History” section in “My Page.” 
Order History

Add to an order

Additions cannot be made to completed orders.
Shipping and handling charges apply for each order.

Cancelling an order

Cancelling orders before they ship is only allowed by members, and can be done from “My Page.”
Please note that once an item is cancelled, other customers can add it to their orders.
However, for preorders, made-to-order items, and backorders, even members cannot cancel their orders.

*A single item within a larger purchase cannot be cancelled. In such cases, please cancel the entire order and create a new order with only the desired items.

Gift wrapping

We offer free wrapping using gauze cloth.
Multiple items can be wrapped together upon request.
However, it may not be possible to wrap large products.
In such cases, we will contact you.

Reserved and made-to-order products

SEILIN ONLINE SHOP will sometimes offer preorders and made-to-order items.
Please note that once an order is placed, it cannot be cancelled or returned based on the customer’s circumstances.

Examples of customer circumstances are below.
The item looks different than the picture, the size is wrong, an item was ordered by mistake, etc.

Also, even if an item arrives damaged, we may not be able to replace the item depending on stock levels.

The payment options will be limited depending on the items ordered.

Back-order products

At SEILIN ONLINE SHOP, you can order products on backorder.

If a physical store or our company warehouse still has the item available for backorder, a backorder can be placed.
Please note that even if the item is still in stock at a physical store or the warehouse, it may not be available for backordering.

Because the restock date for an item on backorder is undetermined, backorder items must be ordered individually.
Items on backorder cannot be ordered together with other items.
If you would like to order multiple products that are on backorder, please order each product individually.

If the product cannot be restocked, your order will be cancelled and you will be sent an order cancellation email.
Please note that if an item on backorder is restocked after your order is cancelled, it may be sold normally.


Orders for backorder products cannot be cancelled based on the customer’s circumstances.

Examples of customer circumstances are below.
The item looks different than the picture, the size is wrong, an item was ordered by mistake, etc.